Geniuses Of Copywriting: Support
Thank you for visiting the Geniuses Of Copywriting support page. We have a 'duty of care' to offer the best possible customer support, with our available resources. Here are some of the most frequently asked questions:
Technical Support Issues
How do I access my downloads/purchases?
Please check your email for your order confirmation:
Click the image above to enlarge it. Check your inbox - you will receive login details to access your purchase within a few minutes. If not, please check your spam folder and mark our emails as 'Not Spam'.
If you already know your username & password, go to the members area here to log in. If you need any help, please contact us and we will guide you through the process.
I don't know what my password is...
That's easy to fix: simply go to the login page and click on the 'Forgot Password' link:
Then, you'll be able to enter the email that you used to sign up, and we will send a link to you, so that you can create a new password. If you need any help, please contact us immediately.
Can I access the program on my tablet or phone?
Yes! Our members area and all the materials are designed to be easily accessible on any device.
All documents, audios and videos are viewable on any device of any brand. If you have any trouble accessing them from your phone or tablet, or if they do not work properly, please contact us as soon as possible.
How do I download the cheat sheets & transcripts?
You can download the cheat sheets and PDF transcripts on this page
Do you accept guest submissions?
In general we do not accept guest submissions for the podcast. However we may consider less well known copywriters if they have a track record of massive success and other factors.
What is 'Geniuses Of Copywriting'?
Geniuses Of Copywriting is an in depth look into the minds of the world's top persuaders, via the Geniuses Of Copywriting podcast.
Our guests include top copywriters John Carlton, Trevor 'ToeCracker' Crook, Matt Bacak, David Deutsch, David Garfinkel, Brian Kurtz and many more.
How long does it take to get a reply from support?
Here's our promise: We aim to reply to all customer enquiries within 12 hours. But here's the thing: We are a smaller company, it's only Brian plus a handful of dedicated staff who maintain this website and answer messages, which is great because it means we are able to treat you like a real person, not just a number like a large corporation would. So at times it can take up to 24hrs for a response, especially over weekends and holidays.
What is 'Funnel Influence'?
Funnelinfluence.com is the company behind 'Geniuses Of Copywriting', driven by entrepreneur Brian Cassingena. Brian is a 15 year veteran of direct marketing with at least $35M in revenue coming from his work in the past 5 years alone. He has managed email lists of up to 2 Million and sent countless broadcast and funnel emails. The company provides training and marketing services for people who want to turn traffic into revenue.
Customer Service Promise
Our goal is to reply to all enquiries within 12 hours, but depending on the time of day, holidays etc it can take up to 24hrs. We never 'sit on' your message.
Are you an existing customer?
Please include your invoice number, and the email address you signed up with, so we can answer your question quickly and accurately.
Our direct email address for any customer support issues is: support @ funnelinfluence.com